FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

Whether Your Industrial Panel PC Support OEM/ODM Service?

Yes, our industrial panel PC support the customization with size, function, appearance, resolution, high brightness and etc.

Where is your panel pc/panel pc apply?

They can be used in many ways:smart city,artificial intelligence,Medical Equipment, kiosk,  Industrial autamation etc.

Can you supply the relevant documentation?

Yes, we can provide most documentation including Certificates of Analysis / Conformance; Insurance; Origin, and other export documents where required.

What is the average lead time?

What is the average lead time?
For samples, the lead time is about 3 days. For mass production, the lead time is 7-15 days after receiving the deposit payment.
The lead times become effective when
(1) we have received your deposit
(2) we have your final approval for your products. If our lead times do not work with your deadline, please go over your requirements with your sale.
In all cases we will try to accommodate your needs. In most cases we are able to do so.

What kinds of payment methods do you accept?

You can make the payment to our bank account, Western Union or PayPal.

What is the product warranty?

We warranty our materials and workmanship. Our commitment is to your satisfaction with our products. In warranty or not, it is the culture of our company to address and resolve all customer issues to everyone’s satisfaction.

How do I mount my panel pc with clips?

Our standard panel PCs between the bezel and clip to tighten. The display will stay in place with pressure be mounted in a existing cabinet with the provided mounting clips. Screw the clips in to the side holes on the back of bezel but don't tighten too much.

How about the shipping fees?

The shipping cost depends on the way you choose to get the goods. Express is normally the most quickest but also most expensive way. By seafreight is the best solution for big amounts. Exactly freight rates we can only give you if we know the details of amount, weight and way. Please contact us for further information.

What is the main size for your panel pc and industrial monitor?

What is the main size for your panel pc and industrial monitor?
8”, 10.1”, 10.4”, 11.6",12”, 13.3” 15”, 15.6”, 17” 18.5" , 19” , 21.5” 22” and wide screen the same zise.

We also support the customized.

How long is the warranty for your industrial monitor or PC ?

We provide three-year warranty for industrial monitors and PCs, one year for free.

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